You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Penclic suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. Penclic will make a refund of eligible returns (excluding freight and administration charge). If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.